Contact SwapBNB.org
Use the appropriate contact channel for exchange support, privacy questions, compliance matters or security reports. SwapBNB.org Support is available 24/7 with a target response time within 14 hours. This is a response target, not a guaranteed resolution time.
General Support
For questions about an exchange order, transaction status, receiving network, payout or other service issues:
Include the order ID, transaction hash when available, sending asset/network, receiving asset/network and a short description of the issue. Do not send a seed phrase, private key or wallet password.
Privacy Requests
For questions about information processed in connection with the website, exchange orders or support communications:
When possible, identify the order or support request concerned. Do not include unnecessary sensitive information.
AML and Compliance
For compliance questions or information requested during a risk-triggered AML review:
A standard eligible crypto-to-crypto order does not require routine KYC at the start, but additional information may be requested when a risk review is triggered.
Security Reports
To report a suspected security issue affecting SwapBNB.org:
Describe the issue clearly and include technical details that help reproduce or identify the problem. Never include wallet seed phrases, private keys or passwords.
Before You Contact Support
Check the active order first: selected BNB route, receiving asset and network, destination address and order status. If funds have already been sent, keep the transaction hash available. Blockchain confirmations and route conditions can affect processing time.
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